vivi7 Terms & Conditions

1. Acceptance of Terms

1.1 These Terms & Conditions ("Agreement") constitute a legally binding contract between you ("Player," "User," or "you") and vivi7 ("the Platform," "we," "us," or "our") with respect to your use of the website, services, games, and all related features available at vivi7.app and its associated subdomains.

1.2 This Agreement is effective upon the earlier of: (a) your creation of a vivi7 account, or (b) your first access to or use of any portion of the platform, including browsing without registration.

1.3 vivi7 reserves the right to update, amend, or replace these Terms & Conditions at any time. Continued use of the platform following the posting of any changes constitutes acceptance of those changes. We will endeavor to notify registered players of material changes via the email address or mobile number associated with their account.

1.4 These Terms & Conditions should be read in conjunction with vivi7's Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and vivi7.

2. Eligibility & Age Verification

2.1 The vivi7 platform is available exclusively to individuals who meet all of the following eligibility requirements:

• You are at least twenty-one (21) years of age. This is the minimum legal age for participation in casino-style gambling activities under Philippine law and applicable PAGCOR regulations.
• You are physically located in a jurisdiction where online gaming of this nature is legally permitted.
• You are registering and playing for yourself personally, not on behalf of any third party.
• You are not a current employee, contractor, officer, or director of vivi7 or any of its affiliates, subsidiaries, game providers, or third-party service providers in a role connected to platform operations.
• You are not subject to any self-exclusion agreement with vivi7 or any other PAGCOR-regulated platform.

2.2 vivi7 employs mandatory Know Your Customer ("KYC") verification procedures to confirm player identity and age. All players must complete KYC verification, which requires submission of a valid, government-issued Philippine identification document (such as a passport, UMID, SSS card, or driver's license), before any withdrawal request will be processed.

2.3 vivi7 reserves the right to request additional identity verification documentation at any time and to suspend or close accounts where identity or age cannot be satisfactorily confirmed. Any funds in a suspended account will be handled in accordance with applicable PAGCOR regulations.

2.4 Providing false information regarding your age, identity, or location is a serious breach of these Terms & Conditions and may result in immediate account termination, forfeiture of any balance, and referral to relevant Philippine authorities.

3. Account Registration & Security

3.1 Each individual may register and maintain only one (1) vivi7 account. The creation of duplicate, multiple, or linked accounts by the same individual — whether under the same or different personal details — is strictly prohibited and constitutes grounds for immediate termination of all associated accounts and forfeiture of all balances.

3.2 You are required to provide accurate, current, and complete information during registration, including your legal full name, date of birth, valid email address, and Philippine mobile number. vivi7 relies on this information for identity verification, payment processing, and communication purposes.

3.3 You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. vivi7 will never ask for your password via email, live chat, or any other communication channel. Any activity conducted through your account, whether or not authorized by you, is your responsibility.

3.4 You must notify vivi7 support immediately if you suspect unauthorized access to your account. vivi7 accepts no liability for losses resulting from unauthorized account access where you have failed to take reasonable precautions to protect your credentials.

3.5 Account transfers, sales, or assignments to any third party are strictly prohibited. Accounts are personal and non-transferable.

4. Deposits & Account Funds

4.1 All transactions on vivi7 are conducted in Philippine Peso (PHP / ₱). Deposits may be made via the supported payment channels available at the time of deposit, which currently include GCash, PayMaya, BPI, BDO, and Metrobank. Supported channels may change from time to time and the current list will be reflected on the deposit page within your account.

4.2 Minimum and maximum deposit amounts apply and are displayed within the deposit interface. These limits may vary by payment method and account verification tier.

4.3 Funds deposited into your vivi7 account wallet are held for the purpose of wagering on the platform. vivi7 maintains player funds in accounts separate from operational funds in accordance with PAGCOR requirements.

4.4 You warrant that any funds deposited into your vivi7 account are from a legitimate source and that you are the authorized owner or user of the payment method used. vivi7 reserves the right to conduct enhanced due diligence on deposit sources and to request supporting documentation.

4.5 Deposits made in error or deposited into an incorrect account should be reported to vivi7 support immediately. vivi7 will make reasonable efforts to assist but cannot guarantee recovery of funds deposited in error through third-party payment providers.

4.6 vivi7 does not charge fees on standard deposits. However, your payment provider may apply transaction charges or fees independently, for which vivi7 bears no responsibility.

5. Bonuses, Promotions & Wagering Requirements

5.1 vivi7 may from time to time offer bonuses, free credits, free spins, cashback promotions, reload bonuses, and other promotional incentives to registered players. All bonuses are subject to the specific terms and wagering requirements stated at the time the bonus is offered or claimed.

5.2 Unless otherwise stated in the specific promotion terms, the following general bonus conditions apply:

• Bonus funds must be wagered a specified number of times (wagering requirement) before any associated winnings can be withdrawn.
• Wagering requirements must be met within the validity period specified for the bonus. Bonuses not claimed or wagered within this period will expire and be removed from the account.
• Only wagers placed on eligible games contribute toward bonus wagering requirements. Contribution rates vary by game category and will be specified in individual promotion terms.
• Maximum bet limits may apply while a bonus is active. Bets exceeding these limits may result in bonus forfeiture.

5.3 vivi7 reserves the right to withdraw, modify, or cancel any bonus or promotion at any time. Players who are found to be abusing bonus structures — including but not limited to bonus arbitrage, coordinated bonus exploitation, or use of multiple accounts to claim the same bonus — will have bonuses forfeited and may have their accounts suspended.

5.4 Bonuses are intended for recreational use only. vivi7 may at its sole discretion decline to offer bonus participation to any player.

6. Withdrawals

6.1 Withdrawal requests may only be submitted for funds that represent real-money deposits or cleared winnings from real-money gameplay. Bonus funds that have not met applicable wagering requirements are not eligible for withdrawal.

6.2 Players must complete KYC verification before their first withdrawal is processed. Additional verification may be required for large withdrawal amounts or where vivi7's risk and compliance procedures flag a transaction for review.

6.3 Withdrawals are processed to the same payment method used for deposit wherever possible. In cases where this is not technically possible, vivi7 may request an alternative withdrawal method supported under the player's verified identity.

6.4 Standard withdrawal processing times are as follows, subject to verification status and payment provider processing:

• GCash / PayMaya: Typically under 15 minutes for fully verified accounts.
• BPI / BDO / Metrobank bank transfer: Typically 1–3 banking business days.

6.5 vivi7 reserves the right to delay processing of a withdrawal request pending completion of identity verification, investigation of suspicious activity, or review under anti-money laundering compliance procedures. Players will be notified of any such delay where legally permissible.

6.6 Minimum and maximum withdrawal limits apply and are displayed within the withdrawal interface. Withdrawal requests below the minimum threshold will not be processed.

7. Gameplay, Random Number Generation & Fair Play

7.1 All games available on vivi7 — including slots, live dealer games, table games, bingo, and sports betting — operate under the rules specified within the respective game interfaces. Players are responsible for familiarizing themselves with these rules before participating.

7.2 Electronic gaming products (slots and automated table games) on vivi7 use certified Random Number Generator ("RNG") technology. RNG outcomes are statistically random and independent of prior results. No strategy, pattern, or system can predict or influence RNG outcomes.

7.3 Live dealer games are facilitated by third-party game studio providers operating under their own regulatory licenses. vivi7 does not control the physical dealing process in live games but ensures that all providers used on the platform meet applicable certification standards.

7.4 Sports betting markets and odds are determined by vivi7's sports data providers. vivi7 reserves the right to void bets, suspend markets, or revise odds in the event of data feed errors, event postponement, or circumstances that materially affect the integrity of a market.

7.5 In the event of a technical malfunction or disconnection during gameplay, vivi7's transaction logs shall be the authoritative record of game outcomes. vivi7 is not liable for losses arising from internet connectivity issues on the player's side.

8. Prohibited Conduct

8.1 The following conduct is strictly prohibited on the vivi7 platform and constitutes grounds for immediate account suspension, permanent termination, forfeiture of balance, and referral to relevant authorities where applicable:

• Registering more than one account or assisting another person to circumvent the single-account requirement.
• Using automated software, bots, scripts, or any artificial intelligence tools to interact with the platform in place of genuine human play.
• Colluding with other players for the purpose of gaining an unfair advantage in any game.
• Engaging in any form of match-fixing, manipulation of sports event outcomes, or abuse of sports betting markets.
• Exploiting software errors, glitches, or bugs. Any winnings arising from an identified technical error will be voided.
• Depositing funds derived from criminal activity or using vivi7 as a vehicle for money laundering or terrorist financing.
• Engaging in chargebacks through your payment provider after legitimate gameplay has taken place.
• Harassment, threatening, or abusive conduct toward vivi7 staff or other players via any communication channel.
• Misrepresenting your identity, age, location, or any other material information provided to vivi7.

9. Responsible Gaming

9.1 vivi7 is committed to promoting responsible gaming among all players. We provide tools to help players maintain control over their gambling activity, including:

• Deposit Limits: Daily, weekly, and monthly deposit caps configurable from your account settings.
• Session Time Reminders: Notifications that appear during extended gaming sessions to encourage regular breaks.
• Self-Exclusion: Players may request a temporary or permanent self-exclusion from the platform at any time. Requests are actioned immediately upon receipt by support.
• Reality Checks: In-session displays showing cumulative wagering activity.

9.2 If you believe you may have a gambling problem, we strongly encourage you to use the responsible gaming tools available in your account settings and to seek assistance from qualified support organizations. vivi7 supports the responsible gaming programs administered by PAGCOR for Philippine players.

9.3 vivi7 strictly enforces the 21-year minimum age requirement and will close any account where the account holder is found to be under this age, with all funds handled in accordance with PAGCOR guidelines.

9.4 For more information on responsible gaming resources available to Filipino players, please visit our dedicated Responsible Gaming page.

10. Intellectual Property

10.1 All content on the vivi7 platform — including but not limited to the vivi7 name, logo, website design, graphics, text, game interfaces, and software — is the intellectual property of vivi7 or its licensed content providers and is protected under applicable Philippine and international intellectual property laws.

10.2 You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the platform for personal, non-commercial gaming purposes only. This license does not permit copying, reproducing, distributing, reverse-engineering, or creating derivative works from any platform content.

10.3 Game content is provided to vivi7 by third-party game studios under license. All intellectual property rights in such games remain with the respective studios.

11. Privacy & Data Protection

11.1 vivi7 collects, processes, and stores personal data provided by players in accordance with the vivi7 Privacy Policy and the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).

11.2 By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy for purposes including account management, KYC verification, transaction processing, fraud prevention, and regulatory compliance.

11.3 vivi7 will not sell your personal data to third parties for marketing purposes. Data may be shared with regulatory authorities, payment processors, KYC providers, and game studios to the extent necessary for platform operations and legal compliance.

11.4 Please review our full Privacy Policy for a complete description of data handling practices, your rights as a data subject, and how to exercise those rights.

12. Limitation of Liability

12.1 The vivi7 platform is provided on an "as is" and "as available" basis. While vivi7 makes reasonable efforts to ensure continuous, error-free service, we do not warrant that the platform will be uninterrupted, secure, or free from technical errors at all times.

12.2 To the maximum extent permitted by applicable Philippine law, vivi7's total liability to any player arising from or related to these Terms & Conditions or use of the platform shall be limited to the amount of funds held in that player's account at the time the claim arises.

12.3 vivi7 shall not be liable for any indirect, incidental, consequential, or punitive damages arising from platform use, including but not limited to loss of winnings resulting from technical malfunction, loss of data, or unauthorized account access not caused by vivi7's negligence.

12.4 vivi7 is not responsible for losses arising from a player's failure to comply with these Terms & Conditions, including losses resulting from incorrect personal information, payment errors initiated by the player, or participation while ineligible.

13. Account Suspension & Termination

13.1 vivi7 reserves the right to suspend or permanently terminate any player account at any time, with or without prior notice, where:

• The player has breached any provision of these Terms & Conditions.
• vivi7 is required to do so by applicable law, regulatory directive, or PAGCOR instruction.
• The account shows evidence of fraudulent activity, money laundering, or other criminal conduct.
• The account has been inactive for an extended period as specified in vivi7's dormancy policy.
• Continuing to maintain the account would expose vivi7 to legal, regulatory, or reputational risk.

13.2 Upon termination for cause, vivi7 reserves the right to forfeit any remaining balance in the account, including real-money funds, in accordance with applicable regulations where criminal activity or fraud is substantiated.

13.3 Players may request voluntary account closure at any time by contacting vivi7 support. Verified real-money balances will be returned to the player via their registered payment method, subject to completion of any pending KYC requirements and after deduction of any applicable fees or adjustments.

14. Governing Law & Dispute Resolution

14.1 These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, including applicable regulations issued by the Philippine Amusement and Gaming Corporation (PAGCOR).

14.2 In the event of any dispute arising from or in connection with these Terms & Conditions or your use of the vivi7 platform, players are encouraged to first contact vivi7 support to seek an informal resolution. vivi7 is committed to addressing player complaints fairly and promptly.

14.3 Where a dispute cannot be resolved informally, it may be referred to PAGCOR's dispute resolution mechanisms or to the appropriate Philippine courts, subject to mandatory jurisdictional requirements. The courts of the Republic of the Philippines shall have non-exclusive jurisdiction over disputes arising under this Agreement.

15. Amendments to These Terms

15.1 vivi7 reserves the right to amend, supplement, or replace these Terms & Conditions at any time. The most current version will always be available on this page with the effective date displayed in the hero section above.

15.2 Where amendments are material — meaning they substantively affect player rights or obligations — vivi7 will provide advance notice via registered account email or in-platform notification where reasonably practicable, with a minimum of seven (7) days before the changes take effect.

15.3 Your continued use of the vivi7 platform after any amendment has taken effect constitutes your acceptance of the revised Terms & Conditions. If you do not agree to the revised terms, you must cease using the platform and may request account closure in accordance with Section 13.3.

16. Contact & Support

16.1 If you have questions about these Terms & Conditions, wish to raise a complaint, or need to contact vivi7 for any matter related to your account or use of the platform, you may reach our support team through the following channels:

• Live Chat: Available directly on the vivi7 platform, 24 hours a day, 7 days a week.
• Email: [email protected] (plain text — not a clickable link)

16.2 vivi7 support is staffed by agents familiar with the Philippine market and banking environment. Response times via email are typically within 24 hours. Live chat responses are immediate during staffed hours.

16.3 For responsible gaming concerns specifically, please also refer to our Responsible Gaming page for additional resources and self-help tools.